Return & Refund Policy

100% replacement guarantee for Transit Damages.

1. Damaged or Defective Items

Every Walltone piece is hand-crafted and thoroughly quality checked before packing. If your item arrives damaged during transit, please inform us within 48 hours of receipt with unboxing photos/videos.

2. Replacement Process

Upon verifying the damage details, we will arrange a free replacement of the damaged piece or dispatch a new unit immediately at no extra cost to you.

3. Cancellation & Refunds

Orders can be cancelled before dispatch for a full refund. Refunds for eligible cancellations are credited back to your original payment method via Cashfree within 5–7 business days.

4. Contact Customer Support

Reach out to our support team directly via WhatsApp or Phone at +91 94205 42883 or email walltoneofficial@gmail.com.